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Terms & Conditions

About Us

Green Knight Games are a specialist online supplier of board games and card games. We have been selling board games online since 2006 and have over 1,200 titles in stock and ready-to-ship.

Green Knight Games are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the Contact Us page.

Green Knight Games is a trading name of Barnsoft Limited

Our Contact details:

Green Knight Games
3 Tivoli Road
Cheltenham
Gloucestershire GL50 2TD United Kingdom
Telephone: 07986 035903
Email: sales@greenknightgames.co.uk

VAT Registration No. 484 8494 88
Company Registration No. 2244733

 

Green Knight Games reserve the right to refuse any order at their discretion. You will be informed by e-mail when this occurs.

 


 

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment.

We accept Visa and Mastercard and most debit cards. You will be asked to enter you credit card details using secure web pages. Please see the section below on Credit Card Security.

 


 

Shipping And Handling

 

We use Royal Mail for all deliveries and charge the cost of postage according to the weight of the products. If a package exceeds the Royal Mail size limits, we may split the order or use an alternative delivery service (e.g DHL, UPS).

We also deliver overseas. To find the postage charge, just put the item(s) you require into a shopping cart and proceed to the checkout in order to select the destination country. Once this is done, the checkout can calculate the exact cost.

 


 

Delivery Schedule

 

Orders placed before 12:00pm on a business day will usually be dispatched that day. Orders placed after this time or on the weekend will usually be dispatched on the next business day.

If you select First Class postage, Royal Mail aim to deliver all First Class post within 1-2 working days (after dispatch) anywhere in the UK.

If you choose Second Class postage it will be delivered within 2-3 business days (after dispatch).

For European customers we also offer a courier service. This will not be dispatched until the day after the order was received, and is a 'signed-for' service.

Surface Mail to destinations outside the UK take 2 - 12 weeks to arrive. There may be further delays if the item is held up in customs (where applicable).

Air Mail to destinations outside the UK usually take 3-5 working days to arrive in the destination country, where it will be delivered by the local postal service. There may be further delays if the item is held up in customs (where applicable).

 

We will contact you if we are unable to dispatch your order within five days.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

 


 

Tax Charges

All prices include UK VAT at 20% where appropriate. Where the delivery address is outside the European Union, UK VAT will be removed at the checkout.

 


 

Credit Card Security

 

When the order is placed at our website, online credit card payments are secured using Sage Pay, a third party Payment Provider (using 128 bit encryption). Credit card details are only decrypted after they reach our Payment Provider's computer. They are neither transmitted over the Internet in clear text nor held on any web site in clear text. Green Knight Games never sees your credit card details.

 


 

Guarantee

 

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. This does not affect your statutory rights.

 


 

Reaching Us

 

If you need to reach us, please email us using the link on the Contact Us page, alternatively, you can  write to us at 3 Tivoli Road Cheltenham Gloucestershire GL50 2TD UK

 


 

Privacy Policy

Green Knight Games' privacy policy sets out what personal buyer information we receive, how we use it and under what circumstances, if any, we will share it with other parties. We abide by and are compliant with the Data Protection Act 1998 (herein referred to as "The DPA") and the General Data Protection Regulation (herein referred to as "The GDPR") which comes into effect on 25th May 2018. We are committed to keeping buyers’ personal information secure and confidential.

Lawful Basis for Processing Personal Data
For the purposes of The GDPR, Green Knight Games are a Data Processor and process all personal data lawfully, fairly and in a transparent manner. Under Article 6 of The GDPR, the lawful basis on which we process personal data is that of "Contract" - whereby processing is necessary in order to fulfill buyer orders and enquiries. We retain information, such as transaction information for internal financial accounting purposes. It is a legal requirement to retain this information for a period of 7 years.

Data We Receive: Personally Identifiable Information
We receive personally identifiable information only when it is voluntarily submitted by buyers when placing an on-line order. The data we receive includes: name, billing address, delivery name, delivery address, e-mail address, telephone number, date of order, items ordered, value of items ordered, chosen method of delivery. We do not sell or rent personally identifiable information to any third party for any purpose.

How we use buyers’ personal information
Green Knight Games may use any personal buyer information to:

  • process and dispatch buyers’ order/s
  • carry out regulatory checks to meet our legal obligations
  • prevent and detect crime
  • undertake anonymised statistical analysis (we won’t be able to identify individuals from this data)

Green Knight Games treats all information we hold about buyers as private and confidential. We will not reveal any personal details or details concerning buyers’ orders to anyone not connected with us, unless:

  • a buyer asks us to reveal the information, or we have a buyer’s permission to do so
  • we are required or permitted to do so by law
  • it is required by law enforcement, fraud prevention or credit reference agencies

Green Knight Games may share buyer personal information with our delivery service providers only to fulfil orders buyers place with us.

Data Subject Access Requests
Under The GDPR buyers are entitled to obtain from us (the Data Processor for the purposes of The GDPR) a copy of the data held concerning them and to have any inaccuracies in the data rectified. We are obliged to provide this data to within 1 calendar month of the request and free of charge. However we have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.

 

 


 

Returns Policy

 

Green Knight Games comply with the Consumer Rights Act 2015 and the Consumer Contract Regulations. A customer has the right to cancel their order, without giving reason. A customer may return any item within 14 working days of receipt, for a full refund including the delivery charge. Missing items, faulty or damaged goods should be reported either by email or in writing within 30 working days of receipt. These may be returned for a full refund (including postage) or replacement.

We will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, our only obligation is to refund the full purchase price.

The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction will be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied.

Please include a covering letter explaining the reason that the goods are being returned and your full name and address. The customer will be refunded within 30 days of cancellation.

Customer satisfaction is at the forefront of our trading policy. Your statutory rights are not affected.