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Green Knight Games
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Information
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Delivery and Returns
Delivery Schedule
Orders placed before 3:00pm on a business day will usually be dispatched that day (10:00 am Saturday). Orders placed after these hours will usually be dispatched on the next business day.
If you select First Class postage it will usually be delivered on the business day after dispatch.
If you choose Second Class postage it will be delivered within 2-3 business days. Note that on orders over 750 g, Second Class post becomes Standard Parcel Service, which delivers within 3-5 business days.
Standard Parcel Service is Royal Mail's service for heavier parcels. It is not a 'signed-for' or 'next day' service.
Larger orders may be sent using DHL Home48. This will not be dispatched until the day after the order was placed, but should arrive within 2 working days, and is a 'signed-for' service.
We will contact you if we are unable to dispatch your order within five days.
Returns
Cancelling an Order
Green Knight Games comply with the Distance Selling Regulations. You have the right to cancel your order, without giving reason. You may return any item within 7 working days of receipt, for a full refund less shipping.
The customer is responsible for the costs incurred in returning the item. The goods must be returned in the condition that they were first supplied.
Missing Components
In the event that an component is missing from a product we have supplied, please contact us and we will endeavour to obtain and dispatch a replacement component as soon as possible.
Missing Items or Damaged Goods
Missing items, damaged goods or any other disputes should be reported either by email or in writing within 7 working days of receipt. These may be returned for a full refund (including postage) or replacement. We will make every effort to replace damaged goods but if replacement is not possible, our only obligation is to refund the full purchase price. Green Knight Games are responsible for the costs incurred in returning damaged or faulty goods.
Customer satisfaction is at the forefront of our trading policy. Your statutory rights are not affected.
Green Knight Games
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Information
>
Delivery and Returns
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